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Kitchener ON Permanent Posted: Sunday, 14 January 2018
Applicants must be eligible to work in the specified location

Job Type: Permanent
Primary Location: Kitchener, Ontario, Canada
All Available Locations: Kitchener

External Posting Description

Deloitte's new Waterloo Region office is located in the heart of the KW innovation district. It serves as a place and platform to deliver immersive experiences for our clients and talent that will help ideas break-through to impact, and fuse thinking, technology with application by:
• bringing talent and networks together
• bridging discovery to commercialization
• authentically curating and applying technology to the client context
• purposefully designing and facilitating labs that lead to client impact.
Designing and facilitating immersive experiences starts with a client challenge, to which you will design and facilitate and investigative journey using exponential technologies, analytical and co-creation techniques and experiments with the objective to chart the path for commercialized solutions.
As the Lab Design and Facilitation Manager you will co-lead the design, planning, preparation and delivery of Greenhouse sessions and offerings. Individuals in this role, under the guidance of the Senior Manager, Greenhouse Client Experience, will work with lead client experience facilitators, clients, account teams and other key stakeholders to strategically shape the overall experience a customer has while engaged in a Greenhouse session. They will curate that experience based on the outlined objectives, and with the over-arching mission to create exceptional client experiences at Deloitte.
In moments that matter to our Clients, you will create the environment in our Greenhouse-enabled space to foster break-through ideas Together with the Client Experience Lead and the Technology Curator and co-create solutions between our market, industry and service teams and client teams.
The Deloitte Greenhouse™ is a place for cultivation - of ideas, relationships, opportunities - to help our clients and our people achieve breakthroughs, disrupt the status quo and incite productive action.

• Being a Greenhouse ambassador- leading tours and educating teams on the Greenhouse Design process
• Supporting the scoping and planning calls with requestors and clients by taking notes, tracking action items and supporting or managing all session design/preparation activities
• Developing high quality deliverables such as confirmation packages, facilitation guides, success stories and other core Greenhouse materials. Ensuring these materials are shared with broader Deloitte teams when appropriate.
• Promoting knowledge sharing across Greenhouse teams through the development of session artifacts and documentation
• Developing the story board jointly with our digital, analytics and cyber leads, chart the arch of discovery and design exercises to conduct the labs
• Engaging broader resources and working with account teams to gather background information and collateral to support session design
• Coordinating with facilitators and other internal resources as needed to support the session
• Supporting the coordination and execution of pre-session, during session, and post-session activities and logistics
• Ensuring the minimum standards on client experience are being met

External Posting Qualifications

Session Delivery
• Working with Client Experience Lead and hospitality teams and to ensure all on-day operations are accurately executed including room set-up and catering.
• Introducing or facilitating session breakout activities under the mentorship and guidance of the Greenhouse leadership team and facilitation leads
• Ensure the facility is always presentable and supporting the logistics of session delivery, including planning and managing all session materials and tools
• Participating in the development of comprehensive documentation for each session, which includes capturing notes, synthesizing and organizing the information for documentation purposes
• Trouble shoot technology issues during events

Session Design
• Supporting the coordination and execution of custom client session design and research activities
• Researching and piloting innovative client experience approaches that can be deployed in a Greenhouse environment
• Capturing notes from planning calls with requestors and translating into a design protocol or agenda
• Help curate our lab experiences for the Waterloo ecosystem

• Minimum of 5 years experience in a client-facing, facilitative or investigate environment paired with customer service/professional services, event management or related experience
• Proactive, self-starter, capable of working independently and operating effectively in ambiguous environments, but aware of when to reach out and connect with our client service leads and Greenhouse teams across the country
• Excellent organizational and project management skills, outstanding written and verbal communication
• High attention to detail and task orientation with an ability to problem solve
• Ability to manage and appropriately escalate risks
• Creative and the ability to demonstrate an aptitude for developing and delivering unique client experiences
• Proven proficiency with technology and ability to learn about evolving technologies; eg SmartBoards and related software
• Understanding of data/analytics, innovation and digital principles with the ability to quickly get up to speed on Greenhouse technologies and tools

Get your career off to a great start. What impact will you make?

We're always looking for people with the relentless energy to drive and push themselves further to find new avenues and unique ways of reaching our shared goals. At Deloitte, we know that being the undisputed leader means empowering our people to be the very best they can be - so they can make an impact that matters for clients, colleagues and the community, and for their own careers.

We offer a truly differentiated talent experience that empowers our people with unlimited opportunities to do meaningful work and to grow, learn, and lead at every point in their career. Deloitte's newly designed offices offer unique workspaces that strengthen connections, inspire innovative ways of working, and provide the necessary tools to help you make an impact that matters. And with our global reach and network, you'll always be part of the Deloitte community.

Once Deloitte, always Deloitte.

Lead yourself. Lead a team. Lead the firm. It's all possible at Deloitte.

Deloitte is one of Canada's leading professional services firms, providing audit, tax, consulting and financial advisory services across Canada. At Deloitte, we combine industry insight with a deep understanding of today's local and global business challenges to give our clients the intelligent, practical and principled solutions they need to resolve both today's and tomorrow's challenges.

Let Deloitte show you how to push your career to the next level. And let your story unfold.

Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.


Kitchener ON, Canada
Office and Admin
2018-01-14 7:25:02 AM

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