Servicenow Operations Analyst - ITOM - ITSM - vacancy requiring profound ITOM and ITSM knowledge for our Basel based client in the financial sector.Your tasks: Reporting on incident, problem, request, and change management activities Coordinating with IT staff and business users as a focal point for customer liaison Tracking IT incidents and changes, and producing consolidated reports for monitoring IT services Supporting the efficiency and effectiveness of incident and change management processes and CMDB Ensuring CMDB data integrity and documentation of information assets Assisting in the...  more ->