Description: We are looking for an experienced Customer Service Analyst to provide 1st level and VIP support as part of the IT Service Desk team. A Senior Customer Service Analyst with proven VIP support skills, motivated and dedicated, keen to help improve and shape future service model, engaged. General Information: Start date: ASAP Latest start date: June 2024 End date: 31 March 2025 Extension: to be confirmed Work location: Basel, 50% work from home policy applies Workload: 100% Travelling: n/a On Call: yes Tasks & Responsibilities: Provision 1st level support including administration,...  more ->