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Job Details


Business Analyst - Dynamics CRM, Agile (Contract)

Location: Glasgow, Scotland Country: UK Rate: Up to £450 per Day

Business Analyst - Dynamics CRM, Agile

Summary of Work

Working on a digital transformation programme putting Microsoft Dynamics CRM at the heart of our interactions with users. The programme will continue to develop a web Front End to interact with users through a secure account space, data will be fed to and from CRM to power transactions with users.


You will be working within an Agile service design, delivery and support team of circa 30 people responsible for digital transformation activities across the organisation. It is a multidisciplinary team with software developers, testers, designers, user researchers, Dynamics developers, service designers and product owners.

The BA will work closely within the service design team with product owners and service designers to engage with the wider business and map out new business processes to support the delivery of services to our users.

You will support the implementation of SE's digital transformation. This service design team are looking specifically at the systems and processes involved in managing financial transactions with businesses who have successfully applied for business support. The review of these services will require hands on business analysis as well as working within an agile delivery team with varied tasks involved day to day.

Essential skills and experience

  • Experience being a hands on member of a multi-disciplinary agile delivery team taking on varied tasks
  • System analysis - experience engaging with product owner and other departments and suppliers in order to map out processes and associated system
  • Process design - experience working with a team to incrementally improve processes across the organisation

Nice-to-have skills and experience

  • As a hands on member of an agile delivery team you will also be involved in tasks such as team planning, gathering customer feedback
  • Presenting learning's and findings to colleagues and stakeholders, getting involved with delivering team priorities.

Other information

If this role is of interest to you or you would like more information please contact Laura Waddy or submit your application now.

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.

Triad Group Plc acts as an Employment Business for this contract position.

Posted Date: 13 Mar 2018 Reference: JS-C928702LW Employment Business: Triad Resourcing Contact: Laura Waddy