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Job Details


BMC Remedy/ITSM tools Consultant (Contract)

Location: Kiel Country: Germany Rate: Market Rate

Good German language skills is required for this Role 

Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions

Support Remedy integrations with LDAP, SSO, ADDM and other external interfaces

Responsible for configuration & development of BMC Remedy ITSM suite, Service Request, ADDM & Analytics

Provides for on-call support once the go-live activities commence and production support is required.

Serve as a subject matter expert for BMC Remedy and other ITSM tools providing guidance

Gather and prioritise client requirements: develop and configure the platform to meet these requirements

Administer and maintain the BMC Remedy ITSM and other ITSM tools platform for optimal performance including but not limited to applying updates, monitoring, upgrades, process queries and reports, monitoring the entire system to make sure all system transactions are processed correctly.

Accepts, evaluates or process changes to foundation data and content of the tool(s)

Provide dashboard and reports to upper management for operations and performance tracking

Troubleshoot and resolves system and transaction issues

Maintain and format tables & fields and replication

Staying current with changing technologies and design techniques

Understands software and hardware fundamental to operation of documentation system

Maintain integrity and security of system

Work in collaboration with vendor support to resolve escalated issues

Collect and review system data for capacity and planning purposes

Follow release guidelines and change process, furnish required artefacts based on the change process.

Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.

Technical Skills:

Thorough understanding of ITIL and IT Service Management concepts

2+ years of experience with BMC Remedy configuration and development

2+ years hands on experience with installation and configuration of software applications.

2+ years of infrastructure/server administration experience

Troubleshooting experience in working with product vendor and customers.

Experience with migrating code and data into Remedy environments

Experience with integrating other systems with BMC Remedy

Soft Skills:

Proven ability to successfully work in a Matrix team environment that presents significant change and tight time frames.

Excellent presentation skills

Excellent customer interaction skills

Excellent documentation skills

Good problem solving abilities

Good German and English language skills

Posted Date: 17 Oct 2019 Reference: JSGK17102019 Employment Business: JSAN Consulting Ltd Contact: HR