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Job Details


IT Technical Lead - End User Services (Permanent)

Location: Ipswich, Suffolk Country: UK Rate: £50k - £60k per annum

IT Ops Technical Lead - End User Services

Are you a hands-on Infrastructure SME in end user services and a technical delivery specialist looking to join a well-established IT operations function? Can you proactively design solutions and strategies around the customer experience, putting the end users focus & feel at the forefront of all operational and project activities? Would you like be a part of an organisation playing a vital role in helping change the way energy is generated, supplied and used? If yes, Harvey Nash has an exciting role for you as an IT Ops Technical Lead.

Harvey Nash Leeds has partnered exclusively with Drax Group to deliver a campaign of technology roles within their well-established function.

Drax Group is one of Britain's largest energy companies. It provides 12% of the country's renewable electricity - enough to power more than 6 million homes. Drax recognise that shifting away from coal-fuelled power is essential for clean air, healthy communities, sustainable economic growth, and a safe climate.

Drax are now looking for an a Technical Lead to join the groups End User Services function. The right candidate will be excited about the opportunity to drive material changes to the way end user services are managed and delivered.

The primary purpose of this role will be to support, plan and provide technical leadership for all operational and project activities; act as SME and collaborate with architects and the project teams for strategic and tactical initiatives.

Drax have identified the Digital Workplace as a strategic enabler for attracting and retaining talent, while ensuring that our people work effectively.

Drax want their people at to be supported by a culture and an environment that allows them to easily connect, collaborate, communicate and develop their knowledge and skills.

Drax have already invested in modernising our workplace environment, complemented by productivity technology such as Office 365. They want to do more to do drive consistency across the Group, by supporting those who need help with technology, whilst leveraging the capabilities of digital natives.

To be successful in securing this role you must:

  • Have significant, hands-on experience of the design, implementation and support of End User Services, such as:
  • Converged technology/Unified Communications
  • End user compute
  • Collaboration tools
  • Telephony services
  • Contact centre technologies
  • Monitoring, event management and other operational tools
  • Have strong experience as a tech lead, being a sound point of escalation within a team
  • Have strong experience creating technical designs based on a high-level design referencing architectural governance framework
  • Have experience of collaborating with third party suppliers
  • Have a background in delivering services that are directly focused on the customer experience and business outcomes
  • Actively keep up to date with the latest technologies and understand how these could benefit a business

In return, as a IT Ops Technical Lead you will receive:

  • A competitive base salary
  • Bonus %
  • 25 days holiday
  • Pension (up to 10% employer contribution)
  • Private healthcare
  • Training and development
  • Fantastic progression

If the above sounds interesting and you'd like to hear more, please apply within

Posted Date: 21 Nov 2019 Reference: JS-365592/001 Employment Agency: Harvey Nash Plc Contact: Brook Line