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Job Details


1st Line Service Desk Analyst - Temp to Perm (Contract/Permanent)

Location: Peterborough Country: UK Rate: £11 - £13 per hour

Concept are actively recruiting for an IT Service Desk Analyst in Peterborough to join our client on a temp to perm basis.

You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. This is a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.

Job responsibilities

  • Provide 1st line support for IT related issues coming into the service desk
  • Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
  • Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
  • Provide an excellent level of customer service to internal and external customers

Experience needed

  • Have a previous IT background preferably in a service desk environment
  • Active Directory of Office 365 Experience
  • Microsoft exchange experience
  • Experience in a service desk/customer support based role - ideally provide telephone based support
  • Have a real drive and passion to progress into a role within the IT industry

This will be on an initial 3 month contract basis paying £11 - 13 per hour (dependant on experience)

Most shifts will be day work between 08:00 - 20:00, must be flexible to work 7.5 hours per day between these hours.

Posted Date: 18 Jan 2020 Reference: JS-BBBH31483 Employment Agency: Concept Resourcing Contact: Tim Griffin