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Job Details


3rd Line ICT Engineer (Permanent)

Location: Liverpool Country: UK Rate: 35K

Role Profile

Reporting into the ICT Manager, this technical role will play an integral part in ensuring the stability and efficient operation of our blue light emergency services customer's ICT environment and requirements. You will have the opportunity to undertake complex technical work on infrastructure and systems on a BAU basis, as well as being involved with the implementation of new projects and technologies.

Working as part of an engineering team, you will be responsible for dealing with day to day 3rd line activities including significant and complex technical work on ICT infrastructure and systems in support of operational requirements as well as in the implementation of new projects and technologies including: design, develop, test and deploy new technologies, ensuring projects are delivered on time.

Typical Deliverables

Provide 3rd line ICT support to a range of hardware, applications and systems
Design, test, implement new systems and technologies in a timely manner
Create and maintain documentation as it relates to system configuration, mapping and processes
Liaise with third party suppliers to ensure resolution to agreed SLA's and standards
Following a period of training and assessment, form part of the 24x7 duty rota (approximately 1 in every 4 weeks)
Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice

Business Operations Skills - Experience:

  • Windows Server (up to and including the latest version)
  • Server Virtualisation (VMware)
  • Microsoft Active Directory
  • Azure and Office 365
  • Backup and DR Solutions
  • MSA and HPE Storage Solutions
  • Cybersecurity including Web and Email filter solutions
  • Mobile Device Management
  • Experience of working within a service level driven environment

Business Operations Skills - Qualifications:

  • Microsoft Certification (MCP/MCSE)
  • VMware Certification (VCA/VCP/VCAP)
  • ITIL Foundation
  • Clean Driving License
  • Ability to attain Security cleared to NPPV3 level

Behavioural Requirements:

Strong troubleshooting, problem solving and technical skills
Experience of working in a busy environment, ability to work under pressure and to tight deadlines
Ability to adapt and prioritise
Ability to improve on current skill set and keep up to date with relevant technologies

Excellent Employee Benefits:

telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
An employee-funded car leasing scheme
Occupational health support
Telent Rewards Scheme

So why choose telent for your next opportunity?

To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At telent, this is what we do!
As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions.

Here are just some of the ways we're different:

You'll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, E-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas.
You'll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one.
You'll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.
We reserve the right to close this vacancy once we have received sufficient applications.

Please note this vacancy is also being advertised externally and the closing date may be brought forward if a suitable candidate is found.

telent is an equal opportunities employer and is committed to diversity and inclusion.

Posted Date: 12 Jun 2019 Reference: JS-V7992 Employment Agency: TSS Solutions Ltd Contact: Lindsey Cardie