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Job Details


3rd Line Support/Infrastructure Analyst - VMWare, ESXi, VDI - c50k +Oncall (Permanent)

Location: Crawley, West Sussex Country: UK Rate: £45k - £51k Per Annum + On Call + Bonus + Excellent Benefts

3rd Line Support Analyst/Infrastructure Analyst/Wintel Server Engineer/BAU Support Analyst/VDI Engineer - Windows Server 2012, VMWare ESxi, VMWare Horizon View VDI, 3rd Line BAU Support, Permanent, Crawley, West Sussex. cGBP 50k +Oncall +Bonus +Benefits.

Global financial services company currently seeks a 3rd Line Support Analyst/Infrastructure Analyst to provide both 3rd Line Infrastructure focussed support and VMWare VDI project delivery within a global infrastructure environment, initially focussing on the EMEA estate. You will use your expert levels skills with VMWare ESXi virtualisation technologies and receive cross-training into VMWare Horizon View VDI.

The 3rd Line Support Analyst/Infrastructure Analyst will undertake both senior level/3rd line BAU support for Wintel server issues conducting appropriate problem identification and resolution. This will form the main focus (50%) of the role and as such we seek a candidate who can demonstrate recent BAU support experience in their engagement history. The second element of the role is to deliver a project which will replace the existing Citrix XenDesktop VDI environment with VMWare Horizon View VDI infrastructure to around 10,000 seats across EMEA, along with related systems outlined below.

Working within a team of infrastructure analysts/support analysts you will focus on BAU support responding to tickets raised by the service desk and resolve 3rd line support issues relating to large-scale Pan-European Wintel Infrastructure systems. Environment consists of Wintel (HP/IBM Servers & Windows Server Active Directory/Group Policy), VMWare ESXi employing vSphere, re-building hosts and troubleshooting issues; root-cause analysis, troubleshooting and server builds (DNS, DHCP, WINS, core Wintel services etc) will form the basis of the BAU element of this role.

The project (within a team) will focus upon the build, configuration delivery and post deployment support of VMWare Horizon View VDI desktops. You will, following training, spin up VDIs, virtualise applications and undertake configuration work on the various ancillary systems which include VMWare Environment Manager, SRM (Site Recovery Manager) as well as App Volumes and vRealize Operations Manager. We do NOT expect candidates to have experience with these technologies as full training will be provided.

We are searching for an Infrastructure Analyst/BAU Support Engineer/3rd Line Support Analyst/Senior Support Engineer who has gained experience working in European and/or global environment where you will have resolved 3rd & 4th line BAU support issues relating to Wintel server infrastructure. You will have experience with medium to large scale VMWare clustered environments and able to rebuild hosts as required.

You will additionally have an understanding of VDI environments - you may have supported these environments on core Windows Thin Clients or possibly Citrix XenDesktop. Failing direct experience with VDI you will have an understand of the concepts, be of expert level VMware experience and have a keen interest to find a dual VMWare EXSi Server/VDI role with a chance to gain a deep understanding of this emerging lead technology. Once again - NO EXPERIECE with Horizon View is necessary to apply for this role.

Your experience will have been gained in Back Office environments for large companies (experience gained in consultancies with multiple clients is not appropriate; onsite with one client is acceptable) ideally within insurance companies, financial service companies such as American Express, Equiniti or online betting companies such as Betfair,. You will have experience of working on complex Wintel Infrastructure for organisations with over 1000 employees and multiple operational sites ideally across EMEA or ideally a global enterprise and large, complex server environments.

Location is easily commutable from Brighton, East Sussex or Croydon, Surrey. Also from South West London (45 minutes from Victoria or Clapham Junction).

Posted Date: 15 Jul 2019 Reference: JSTB/JW/VM/VDI/P1 Employment Agency: Comtecs Ltd Contact: Jon Webberley