Skip to content

This website works best using cookies which are currently disabled.Cookie policy  Allow cookies

Job Application


Please answer the following questions in order to begin the process of your application.

Email Address *
Select your working status in the UK *
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
Attach a CV * 
 * denotes required field

Key Privacy Information

When you apply for a job, JobServe will collect the information you provide in the application and disclose it to the advertiser of the job.

If the advertiser wishes to contact you they have agreed to use your information following data protection law.

JobServe will keep a copy of the application for 90 days.

More information about our Privacy Policy.


Job Details


RPA Application Engineer (Robotic Process Automation) (Permanent)

Location: Newcastle upon Tyne Country: UK Rate: benefits

RPA (Robotic Process Automation) Engineer- Intelligent Automation Garage (IAG): Up to £43,674 plus a generous 27% pension, benefits, flexible working and work life balance

Do you want to be part of something really big?

Are you a programming warrior?

Do you have expertise in live service support?

Are you ready to be part of our ground-breaking journey in Robotics, Automation, Machine Learning as part of our epic digital transformation?

Then we'd love to hear from you

We're looking for talented RPA Engineers to join DWP's Digital Channels project and become a key part of one of the UK's biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services

What is Digital Channels?

Digital Channels is a key enabler in DWP's journey to becoming a modern, digital organisation. And it's big. We're redesigning and delivering distinct but interrelated communication channels to over 20 million citizens each year. We handle 120 million transactions each year, rising to 210 million by 2022/23.

Digital Channels is made up of 3 Product Areas - Intelligent Automation Garage (IAG), Document Management and Next Generation Contact Centre (NGCC). These 3 areas combine to transform and digitise the way in which DWP delivers customer facing services.

DWP's Intelligent Automation Garage (IAG) was created to deliver and deploy technology to automate routine tasks, increase productivity and aid and improve decision making across DWP. To date IAG have developed and deployed over 20 automations processing over 2.5m transactions - using a mix of technologies including Robotics Process Automation, Computer Vision and OCR, Natural Language Processing and Deep Learning. Working closely with DWP business areas and stakeholders, IAG teams design, build, deploy and run automations using a cloud platform and liquid infrastructure. Recognised as a Government leader in Intelligent Automation, DWP IAG is also acknowledged as leading the way across industry - confirmed by successes at National Technology Awards 2019 (Tech Team of the Year) and Digital Technology Leaders Awards 2019 (Best Automation Project).

What will I be doing?

As a RPA Application Engineer in DWP's Intelligent Automation Garage (IAG) you will deliver quality automated solutions across DWP, following IAG methodology and standards and support with the creation of solution designs, UAT testing and supporting BAU activities. Your main focus will be Robotics Process Automation however many of our innovative projects will also involve OCR, Computer Vision, Character Recognition and Natural Language Processing.

You will be a member of either the Delivery or Live Service teams within Intelligent Automation Garage, working in a fast paced environment following agile principles to deliver and run high quality business critical automations. As one of our more Senior RPA Application Engineers you will be responsible for setting direction, peer review and mentoring and coaching the Junior Application Engineers both within your immediate team and more widely across the team.

With a focus on intelligent technology, citizen-led design, and automation, we're developing an omnichannel service that will provide a high quality, integrated and seamless customer experience and save up to £450m by 2023.

You'll join our award-winning Intelligent Automation Garage team.

IAG is dedicated to pioneering applications of artificial intelligence, such as robotic automation, virtual assistants, machine learning and data analytics. We're creating a best-of-breed toolset for emerging technologies, to build in-house capability, standardise practices and scale deployments.

We're building a virtual workforce, including deployment of computer vision technology, attended RPA, natural language processing, deep learning, optical character recognition and cognitive tools. We want to remove repetitive, mundane and error-prone tasks to free up our brilliant frontline DWP colleagues for the work that they really love and which AI is not (yet) equipped for.

We're very proud to have picked up Tech Team of the Year at the National Technology Awards 2019 and Best Automation Project at the Digital Technology Leaders Awards 2019.

You and your role

This is an exciting time to join DWP Digital. We are transforming the way DWP delivers our services to meet the evolving needs of society and our workforce of 86,000. The RPA Applications Engineer role sits right at the heart of that transformation.

This role presents an exciting opportunity to work with Digital leaders within the department and across government as part of the 17,000 strong DDaT profession and offers unprecedented career progression in what is a growth area and thriving practice.

IAG has a central role in DWP Digital utilising the evolving areas of Automation, Machine Learning and Robotics.

As a RPA Applications Engineer you will Facilitate communication of technical findings, models, and insights to different technical and non-technical audiences and Provide coaching and mentoring to Application Engineer colleagues and peers.

We are looking for talented individuals to drive work to develop and implement our Digital Capability Strategy.

You will bring your experience of delivering in digitally enabled transformation programmes.

You will be a trusted advisor to senior officials, helping them make informed strategic choices in how they deliver their programmes.

This is a big challenge, but also a big opportunity. You will get the chance to work on one of the biggest, most ambitious Digital transformation programmes in the UK. You will have the chance to use and stretch your abilities, strengthen your experience and continue your professional development in a supportive environment. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

If you have the skills and experience, we are looking for then I hope you'll decide to be part of our team.

Often working in partnership with the private and voluntary sector, the Department of Work and Pensions (DWP) provides services and support to over 20 million people and is responsible for over 730 million benefit payments each year totalling £67 billion. At the same time, it is engaged in delivering a once in a generation programme of welfare reform to:

  • tackle poverty and welfare dependency through a simplified welfare system that encourages people to find work, rewards responsible behaviour and protects the most vulnerable;
  • promote high levels of employment by helping people who are out of work, including people in disadvantaged groups move into work;

What skills and experience are we looking for?

  • Essential Criteria
  • Industry experience and knowledge of Object Orientated programming language such as Java, C#.
  • Industry experience and knowledge of using and invoking web services (such as REST API).

Desirable Skills/Knowledge

  • Knowledge or skills in working with relational databases (Oracle, MySQL, SQL server)
  • Previous experience using RPA vendors/platforms
  • Ideally familiarity within an Agile environment

Please note this role may require 3rd line support and there will be an out of hours on call rota, for which an additional allowance is available.

Where will you work?

You'll join our team in Newcastle. We're just a short walk from Longbenton Metro, and we have great facilities including great coffee shops, snack bars and restaurants as well as gym and team sports facilities. It's a massive site and a hub for tech talent in the North East, hosting regular events and meet-ups across government and beyond.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

In Channels we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £43,674 a brilliant civil service pension of 27%, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working and family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year.

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch with me.

Posted Date: 12 Dec 2019 Reference: JS-24364 Company: DWP Digital Contact: