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Job Details


Field Service Engineers (Permanent)

Location: Dorset Country: UK Rate: £24k - £26k per annum + additional benefits

Becoming a Field Service Engineer with Capita Secure Software and Technology:

Field Service Engineers

Location: Field Based - South West Region (Such as Devon, Cornwall etc.)

Shift work and flexibility to work on 24/7 'On Call Rota' requirement

Valid UK Driving licence

The 'Field Service Engineer' will join an established service support team based in the relevant geographic area looking after Communications Command and Control systems, infrastructure and terminals. The primary focus of the roles is to provide an effective response to requests for service, Incident, change, configuration and Problem management activities. The role will involve working in varied environments including Emergency Control rooms, Server rooms and Emergency Service vehicles.

What you will do:

  • To provide first line service support for a range of communications equipment currently deployed within the Emergency Services customer base. The equipment is located within Emergency Services control rooms and within Emergency Services vehicles
  • Incident and Problem Management
  • Change and Release Management
  • Configuration Management
  • Internal Staff Liaison
  • Third Party Management
  • The Field Services Engineer shall follow ISO 20000 best practice processes.
  • Self-management responsibility for asset tracking and management - to ensure an adequate supply of spare equipment is maintained within the region.
  • Accurate and effective completion of service related documentation
  • Self-sufficient and able to work on his/her own initiative, they will be required to be articulate and able to communicate with customers at all levels.
  • On site diagnosis, repair and maintenance of all supported communication systems - hardware/software. Including - Integrated Communication Control Systems (ICCS),Touch Screen PC based Operator Positions, Servers, Switches, Routers and PABX

Your experience will include:

  • Hardware test and Measurement
  • Vehicle Installation/Fault Diagnosis
  • IP/Data Comms
  • Customer Facing Skills
  • Windows 2000

* The successful applicant must be eligible to go through required security clearance process

Desirable skills/Certification/Qualification -

  • IP Networking; Firewalls; Cisco Routers and switching
  • Information Security;
  • DS2000
  • PABX (Nortel/Siemens/Panasonic)
  • Network Management
  • DVR (NICE/RedBox)
  • Microsoft product knowledge
  • CCNA; MCSE Certified; MCP Certified; ITIL Certified; Nortel accredited
  • Degree Educated or Equivalent

About Capita Secure Software and Technology

Capita Secure Software and Technology is a leading supplier of technology-enabled solutions and services across both the private and public sectors. We're particularly well known for our specialist software solutions in education and children's services, emergency services, financial service, healthcare and local government. Everything we do aims to make the most of assets and resources to achieve optimal operational efficiency for our customers - and joining this team, so will you.

Secure Software and Technology are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (rising to 27), and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact (see below) for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Posted Date: 25 Jun 2019 Reference: JS-PCK392-305277 Employment Agency: Capita Contact: Leena Pagare