Job Application

The University of Sheffield is seeking a knowledgeable and experienced SITS Support Analyst to join a small, dedicated team responsible for maintaining and enhancing the Curriculum Manager module within the SITS student core system. This role is integral to ensuring the smooth operation of the Curriculum Manager, a crucial tool used by administrative staff for managing course approvals and workflows.

Key Responsibilities:

• Provide Level 3 support for the SITS Curriculum Manager, addressing bug fixes, enhancements, and incident reports.
• Collaborate closely with the SITS Developer and other team members to analyze and resolve issues, ensuring long-term solutions to problems.
• Work in an agile environment, utilising JIRA for tracking and reporting on product development and incident management through TopDesk.
• Engage with business users to understand their requirements and deliver effective solutions that improve the overall functionality of the Curriculum Manager.

Profile of the Ideal Candidate:

• Required Experience:

  • Extensive knowledge of SITS (no specific module experience required)
  • Experience with SQL (Oracle experience is a plus).
  • Familiarity with incident management

• Preferred Skills:

  • Ability to work effectively within an agile framework.
  • Understanding of data analysis, particularly in the context of bulk data uploads.
  • Strong problem-solving skills and a proactive approach to incident resolution.
  • Excellent communication and teamwork abilities.

What we offer

A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
Flexible working opportunities, including hybrid working for some roles.
Generous pension scheme.
A wide range of discounts and rewards on shopping, eating out and travel.
A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).
Recognition Awards to reward staff who go above and beyond in their role.
A commitment to your development access to learning and mentoring schemes; integrated with our Academic Career Pathways and Professional Services Shared Skills Framework.
A range of generous family-friendly policies and paid time off for parenting and caring emergencies
o support for those going through the menopause
o paid time off and support for fertility treatment
o and more

We are a Disability Confident Employer. If you have a disability and meet the essential criteria you will be invited to interview.

Criminal record: A basic DBS check will be needed for this role. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role. Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page