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Job Details

 

Software Support Technician X 4 (Permanent)

Location: Wilmslow, Cheshire Country: UK Rate: £20k - £25k per annum
 

Software Support Technician - Wilmslow.

Our client based in Wilmslow is currently looking for a number of skilled Software Support Technicians. Our Client's Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development.

The workflow is fast-paced and requires the ability to adapt to different challenges and priorities. The ability to learn and self-motivation is key for this role.

Responsibilities:
Demonstrate a proficient background in working with applications and providing exceptional levels of support (to a technical level) within a fast-paced environment across multi-channels.

* Experience in supporting applications.
* Exceptional Troubleshooting/Problem-solving skills.
* Exceptional communication (both written/verbal) and Interpersonal skills to maintain a first class level of customer service at all times.
* Exceptional Team Player who works just as well on individual tasks/projects.
* The ability to communicate technical jargon into layman's terms for non-technical minded customers.
* A sense of drive, passion, enthusiasm, commitment and focus to succeed at every task you undertake and to demonstrate your ability in going that extra mile for the customer.
* The ability to take ownership of issues and progress these through to resolution.
* The ability to build strong relationships with customers by providing an exceptional level of customer service at all times.
* Exceptional time-management skills and the ability to effectively manage your own workload in conjunction with pre-defined SLA's.
* Experience in updating technical documentation such as Support/User Guides and also Process/Procedure documents.

Qualifications Requirements
* 1+ years supporting or implementing complex software applications
* Troubleshooting and analysis/resolution skills
* Strong client focus and ability to manage and exceed customer expectations
* Must be an effective team player.
* Excellent written and oral skills with strong attention to detail
* Ability to prioritize and manage multiple, complex issues
* Flexibility to support market hours.

Software Support Technician - Wilmslow


Posted Date: 16 Jul 2019 Reference: JS-3344 Employment Agency: Adria Solutions Ltd Contact: Charlotte Draper