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Job Details


Data Centre Migration & Service Designer (Contract/Permanent)

Location: London/Paddington Country: UK Rate: Market Rate

Data Centre Migration & Service Designer.

A Data Centre Migration project requires a Service Designer to develop the operating model, strategy and processes which will support the desire to offer capabilities as a service.

The work will require an individual with strategic thinking who gives direction on which tools and methods are best to be deployed in meeting the needs of business, application and service owners across a variety of difference business lines.

Role Description

An experienced service management designer is required to work as part of a Data Centre Team to develop a new target operating model.

The role of the Service Designer is to work on the analysis, design, prototyping and delivery of the end to end processes and services to support the Data Centre products.

The role requires insight and expertise in how business needs have changed over time in ensuring how these can be met in the future. The focus being around development and suitable adoption of a new framework operating model, that utilises internal support capabilities where present, to maintain governance and overall control of its internal business operations.

Key Responsibilities

  • Identify and implement solutions, including design and delivery of an operating model framework for CLIENT.
  • Interpret vision to lead on decisions. Create a continually collaborative environment and sustains a good service. Understand and resolve technical disputes across varying levels of complexity and risk. Solve issues and unblocks problems.
  • Lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
  • Visualises, articulates, solves complex problems and concepts, and makes disciplined decisions based on available information and research evidence.

Key Skills

  • The Service Designer should be familiar with ITIL Service Management and have strong experience of developing and implementing organisational wide operational models.
  • Able to communicate effectively across organisational, technical and political boundaries, understanding the context. Can communicate complex and technical information to non-technical audiences.
  • Works with minimal support and can influence and mentor others.
  • Able to listen to the needs of the technical and business stakeholders and interpret between them.
  • Able to understand and work within the given constraints. Capable of ensuring compliance against constraints by adapting products and services where needed.
  • Facilitates difficult discussions within the team or with diverse senior stakeholders.
  • Capable of making and guiding effective decisions, explaining clearly how the decision has been reached
  • Able to have an overall perspective on business needs, issues, events, activities and an understanding of their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.

Key Outputs

  • Develop and document a service design strategy for Data Centre Products
  • Develop and document the end to end processes for service delivery and operation.
  • Implement, test and embed the service delivery processes.
  • Support process workshops

Posted Date: 31 May 2019 Reference: JSDATA CENTRE MIGRATION & SERVICE DESIGNER Company: CACI Network Services Contact: Zak Issa