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Job Details


Service Desk Analyst (Permanent)

Location: Salisbury Country: UK Rate: Up to £25k

A fantastic opportunity has arisen to join my clients Service Desk team based at their Head Office in Salisbury.

The role

The opportunity will involve supporting all areas of the business to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction.

The Service Desk Analyst is required to be a confident communicator with a sound mix of analytical ability and customer service awareness gained within a IT Helpdesk/Service Desk/Call Centre environment.

Additional other main responsibilities include:

  • Installation, configuration, and maintenance of compute hardware, software, networks, mobile devices and printers etc
  • Document all incidents and how they are resolved via a service desk software and follow ITIL best practice
  • Active Directory management such as adding users, troubleshooting, user network access permissions, AD account administration etc
  • Supporting the VoIP administration

Experience required

  • Previous Service Desk/IT Help desk experience
  • Appreciation of Service Level Agreements
  • Active Director experience
  • Great working experience in troubleshooting MS Windows and MS Office
  • Microsoft accreditation or ITIL would be desirable

The required requires a confident communication with a sound mix of analytical ability and customer service awareness to succeed.

If you're looking for a new challenging role with good career opportunities please apply.

Posted Date: 25 Aug 2019 Reference: JS152219 Company: Leading Talent Solutions Contact: Steven Barren