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Job Details


NOC Engineer (Contract)

Location: Hillingdon Country: UK Rate: £300 - £350 per Day

NOC Engineer - Shift Role - Hillingdon


Experienced Network support engineers required by our global client in Hillingdon to be part of their NOC Support team Monitoring Cisco Networks and responding to impacting events on the following technologies:

  • Cisco Managed LAN Core, Distribution and Access
  • Cisco Nexus and ACI
  • Wireless Aruba
  • Cisco IPT call manager

The roles would be Shift based - 2 x 12hr Days 07:00 - 19:00 2 x 12hr Nights 19:00 - 07:00 followed by 4 x Rest days on a rotational basis.

You will be responsible for diagnosing and resolving network faults at 2nd line (L2) through proactive alarm management and those escalated via the service desk. Taking ownership of complex investigations and working closely with 3rd Line to own and resolve complex issues. Management of 3rd party vendors, and customer liaison will also be required.

Key Responsibilities & Requirements
Configuring, testing, and troubleshooting of network equipment such as Cisco Routers/Switches, IP phones, and Aruba wireless LAN equipment, PaloAlto Firewalls.
In addition, the engineer should be experienced in Cisco networking within Data centres adopting Nexus and ACI technologies.
Document all network changes, configurations, Network Operations Centre knowledge library and shift handover reports
Adopt a sense of urgency to support escalations that impact business operations and client services
Mentor future new technicians and engineers in troubleshooting and assist in learning business processes
Participate in Change management and planning activities
Answering the NOC telephone and manage the central email box used for support
Able to work a shift pattern consisting of 12 hrs shifts, day and nights on an 8-week rota basis
Available to reach Heathrow Airport for the given shift pattern
Ability to work as a team member, covering shifts covering annual leave and vacancy's where possible

Knowledge & Skills
Experience managing, supporting and deploying network infrastructures
Strong ability to diagnose network alerts, events or issues in a timely manner
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and Incidents with minimal supervision
Previous knowledge of working in a Service Operations environment.
Previous airport experience is highly desirable but not essential.

  • Experienced in Cisco Managed Lan Core, distribution and access
  • Cisco Nexus and ACI
  • Wireless Aruba
  • Cisco IPT Call manager
  • CCNA or preferred CCNP
  • Fully competent in all levels of LAN, WAN, Voice and Security technologies.

Experience with Disaster Recovery plans and related technologies
5 years' working on Data, Wireless and Security technologies within a service operations environment.

Expert understanding
TCP/IP network protocols following the OSI model
PaloAlto Firewall with working knowledge of DMZ design and security best practices
Wireless Aruba designs
Configuring and troubleshooting IPSEC in a dynamic VPN environment
QOS policies across the Enterprise for Data, Voice and Video solutions
Cisco ASR's, Nexus, Catalyst 6500's, 3750's,2960's, 2900
Cisco CME, CUE, SIP, SCCP, Telephony services, Voice Codec's, and Translation patterns
Routing protocols such as EIGRP, BGP, RIPv2, OSPF, PFRv3 and Static routing protocols while using IPSLA

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

Posted Date: 20 Aug 2019 Reference: JS-BBBH19410 Employment Business: Capita Resourcing IT Contact: Iain Leaman