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Job Details


1st Line IT Support, Entry Level - Coventry (Permanent)

Location: Coventry, Warwickshire Country: UK Rate: Up to £18k per annum

Entry Level 1st Line IT Support role


Alternating early/late shifts between 8am - 6.30pm


It's tough to get into the IT industry with no experience, isn't it? You spend your spare time rebuilding laptops or sorting family IT issues but don't have the piece of paper to show your worth...this corporate business are offering the opportunity to start your career WITH NO PRIOR EXPERIENCE.

Your new role

I'm looking for 1st line IT support to work for a super supportive business based near Coventry. You will answer telephone queries from colleagues across the business and either find a solution or escalate to 2nd line support.

You will work 37.5 hours per week, with shifts alternating weekly between early and lates (between 8am and 6.30pm). Some Saturdays are required (one in three) and overtime is available.

Progression happens quickly here, and most people are moved into new roles (depending on your preferences) within 6-9 months.

Full on-the-job training is provided.

Please note: The business is located North East Coventry, so you will need to be based central Coventry and close to public transport, or be able to drive.

What you'll need to succeed

All they ask for is customer service experience (retail, hospitality, call centre is ideal) and the ability to articulate what you love about IT and why an IT career is for you. We're looking for someone who can get stuck in, is a team player and keen to progress.

In your CV, please make sure you describe:

  • Your paid work experience in a customer service role including the interaction you have with customers
  • Any paid or unpaid IT experience
  • What your ultimate IT role is and why

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Posted Date: 23 Aug 2019 Reference: JS-3661317 Employment Agency: Hays DT - Midlands Contact: Amy Sharp