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Job Details


Program Manager, Renewal sales (Contract)

Location: Uxbridge Country: UK
  • Provide operational oversight regarding our renewals bookings, working with appropriate department functions
  • Provide senior management with an aggregated forecast view and risk analysis
  • Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship
  • Closely monitor at risk accounts. Work with Customer Success, Support, Professional Services and Technical Support leadership to resolve customer issues and help remove barriers for the renewals team
  • Lead weekly/monthly calls to discuss renewal forecast, top renewals, and at risk districts
  • Help develop renewal best practices and educate across the company the importance of those practices
  • Own, drive and manage the renewals operational dashboard to ensure we are maximizing all aspects of renewal sales productivity
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
  • Communicate risk clearly and take the lead in developing resolution strategies

Posted Date: 19 Sep 2019 Reference: JS Company: eTeam Inc.  Contact: Drishti Padhiar