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Job Details


Contact Centre Architect (Contract)

Location: Central London Country: UK Rate: Market

Reply are an IT Consultancy Company built up of a network of businesses that each operate in their own specialist areas. One of our companies, Retail Reply are looking for a Contact Centre Architect to work with a client based in Central London for a 3-month contract. Retail Reply helps clients accelerate their response to the opportunities of digital transformation in the retail and consumer sector.


Understand what solutions are used across the Contact Centre Space

Future roadmap development considering the following:

- Automation/chat-bots plans

- Integration of data/processes of Contact Centres with other streams of customer engagement


- Cisco

- Salesforce

- Sterling

- CSS Mainframe


- Pega

Posted Date: 22 May 2019 Reference: JSCCA Company: Reply Limited Contact: Stephanie Probert