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Job Details


3rd Line Technical Specialist (Contract)

Location: Leeds Country: UK Rate: £300 - £350 per Day

Are you a 3rd line technical specialist? Looking to provide support for a globally recognised brand?

My client is looking for an enthusiastic 3rd line infrastructure engineer to join their team. You will be expected to ensure the availability, performance and integrity of the IT systems by proactively planning for changes and capacity as well as reactively addressing system incidents and problems, working in a global environment, you will be collaborating with different teams and cultures and are looking for candidates with similar backgrounds.

You will be

  • Collaborating with the helpdesk and other support teams to identify, prioritise, and resolve incidents
  • Resolving incidents within the agreed Service Level Agreements (SLAs) and to the high quality that a retail business demands
  • Liaise with software and hardware support vendors to resolve incidents and to follow up with proactive measures to prevent reoccurrence across all regional technologies
  • Provide subject matter expertise for in-scope technologies as needed by the team
  • Taking ownership of issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Research and identify solutions to software and hardware issues

You will have

  • Delivered 3rd line support within enterprise environments
  • Have Windows platform experience eg (Active Directory, File Shares, SCCM, etc.)
  • Worked with a large amount of Servers
  • Dealt with ticket resolution and change
  • Experience with Windows 2008 or any above
  • Used exchange, Active Directory and Office 365
  • Experience of cloud or VMware
  • Experience of using data centre and hardware tools such as VMware

You may have

  • A Microsoft accreditation such as a MCSE or anything similar
  • Experience of 3PAR
  • Used database management language SQL
  • Have experience with other platforms such as Nagios,McAfee, DNS or certificate management
  • Worked on global systems

To find out more please call me for a confidential chat or send me your up to date CV

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Posted Date: 11 Sep 2019 Reference: JS-50202650 Employment Business: Lorien Contact: Alisha Brown