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Job Details


2nd/3rd Line Support Engineer (Permanent)

Location: Cardiff, Wales Country: UK Rate: £25k - £30k per annum

2nd/3rd Line Support Engineer
Up to £30,000 + benefits

Due to business growth, my client based in Cardiff City Centre are urgently looking for an 2nd/3rd Line Support Engineer. As a 2nd/3rd Line Support Engineer you will support and administer our client's systems through the provision of technical advice and guidance, maintenance and problem solving within the agreed Service Levels.

As a 2nd/3rd Line Support Engineer your main responsibilities are as follows:
* Provide technical and functional support for the Infrastructure and Desktop environments
* Resolve incidents, investigate and solve problems and liaise with other teams and third parties to ensure proper implementation of solutions
* Perform monthly maintenance and patching of the desktop environment
* Installation of software and hardware in line with our client's policies and procedures

The ideal candidate will have the following experience:

Windows Server experience
Active Directory experience
Cloud - Azure experience
Managing all email traffic on the helpdesk
Supporting Windows 7, 8, 10

This is a fantastic opportunity for someone looking for training and progression in an expanding IT environment. For further information and to receive a full role profile, please send in an up to date copy of your CV with your application.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website

Posted Date: 15 Nov 2019 Reference: JS-J17754 Employment Agency: CPS Group (UK) Ltd Contact: James Chau