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Job Details


Service Software Technician (Permanent)

Location: Gloucestershire Country: UK

Service Software Technician


About the role

Here at Babcock International we're looking to recruit a Service Software Technician to join the team.

You will undertake the tasks of the IT support team at Site 5, in accordance with the requirements of the IT Service Management Support Service (ITSMIS) section of the Engineering Services (ES) Agreement, maintaining and supporting all non-desktop Authority systems to 2nd and 3rd line levels.

You will actively participate in the work of the team and working alongside all other site functions and remote IT teams as well as to ensure proactive service delivery, reactive incident handling and monitoring, robust maintenance of security logs and support to auditing processes.

You will provide 2nd level (and some 3rd line) support for audio and other systems, cluster and routing Servers, SQL databases, all Windows applications and support and/or management of system installations and upgrades, software patching, and system rebuilds as required

You will also contribute to the preparation of Management Information and associated reports in accordance with the requirements of the ES Agreement and you will drive Continuous Improvements through the implementation of ISO 90001:2015.

What do I need to do the role?

It is desirable that you will hold a HNC Mechanical Engineering qualification, or equivalent and have a sound knowledge of systems/infrastructure installation practices.

We would also like you to have experience in all or some of these areas:

  • Thorough knowledge of MS Windows 2008 R2 to Domain Administrative level
  • Thorough knowledge of MS SQL to Database System Administrative level
  • Proven experience of use of Incident Reporting Systems
  • Demonstrable experience of acting at System Administrator level
  • A working knowledge of Redhat Enterprise/Centos 7
  • Thorough knowledge of Solaris 10 at Systems Administration level

What else do I need to know?

  • All applicants must have the legal right to work in the UK and be subject to satisfactory security clearance which includes 3 years reference checks. Verification of any qualifications/passport/licences must be shown at interview stage.
  • Participation in the 24/7 on-call rota for incident responses to system faults

About Babcock International

For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.

We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance

All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices.

Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment.

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please click here.

Closing date: Tuesday 4th June 2019

Posted Date: 23 May 2019 Reference: JS-SF25877 Employment Agency: Experis - Babcock International Contact: Laura Bolus