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Job Details


Service Desk Technician (Permanent)

Location: Cardiff, Wales Country: UK Rate: £18k per annum + Training & Benefits

Service Desk Technician
£18,000p/a +benefits

We currently have an opportunity within the IT Department for an Service Desk Technician.
* Providing 1st and 2nd line IT support
* Assisting in IT Department projects
* Answering telephone calls made to the ICT helpdesk.
* Providing solutions over the telephone or via remote desktopn efficiently
* Support for the following applications:
o Windows 7 - 10
o Microsoft Office
o Outlook/Exchange

* Ensure all users are able to use IT equipment and if necessary, provide training
* Installation of programs and customising of software to suit a users needs
* Setting up of IT hardware, including PC's, printers, scanners, mobile devices and any other relevant equipment
* Assisting in office moves
* Provide support to colleagues in the team to maintain telephone handsets and the telephone network in Cardiff office

The successful applicant have worked in a similar role and in addition have:
* A high level of IT literacy, be fully conversant in Office 2007 and have knowledge of Office 2010 applications
* Be able to demonstrate experience working with various computing platforms and applications
* Excellent communication coupled with the ability to be well organised
* A professional approach whilst dealing with any support issues
* Be able to prioritise user problems dependent on urgency

If this role sounds right for you and you'd like to know more then please contact me on (see below) with a copy of your CV.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website

Posted Date: 16 Oct 2019 Reference: JS-J17427 Employment Agency: CPS Group (UK) Ltd Contact: Sara Parry