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Job Details


Defect Manager (Contract)

Location: London Country: UK Rate: £200.00 - £340.00 per Day

Defect Manager

Defect Manager to work for a well know multinational information technology service and consulting company based in London with some travel.

Location: London + travel
Duration: 6 months
Rate: £200.00-340.00 per day

Key Responsibilities:

  • The management and control of all defects.
  • To own and chair daily defect calls with lead Development, Test and Operational Teams, and to provide clear minutes and actions.
  • Definition, ownership and management of the Defect Process.
  • Liaising with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all customers.
  • Ensuring all defects are entered correctly and controlled/managed as effectively as possible through their life cycle.
  • Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.

Key Requirements:

  • Tech savvy - focused on prioritisation
  • Manage Governance and reporting
  • Managing Escalations
  • Must be able to prioritise!
  • Excellent oral and written communication skills at all levels within the company, plus good presentation skills.
  • The ability to chair, own, and steer critical development meetings to achieve a satisfactory outcome.
  • Demonstrate experience of working in high pressure environments
  • Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues.
  • This role will require to be proactive
  • Ability to explain technical processes and articulate knowledge of the Defect Management process to a wide audience.

Posted Date: 12 Jul 2019 Reference: JS-BBBH106976 Employment Business: Experis IT Contact: Fatima Aidarus