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Job Details


2nd Line Support (Permanent)

Location: Greater Manchester Country: UK Rate: £22k - £25k per annum + Benefits

Technical Support Analyst - £22,000 - £25,000 + Benefits

Managed Services Provider

Greater Manchester

I'm glad to announce that an exciting opportunity has arisen with one of my well-established clients based in Manchester.

The client is looking for an experience Technical Support Analyst to join their team due to internal growth of their helpdesk. The suitable candidate will not only be offered progression but gain exposure to the latest technologies, to work for a cloud focused organization and gain experience in Azure & AWS.

Role Details

  • Deliver high quality remote support on a wide range of technical incidents while providing a strong level of customer service skills to an array of clients.
  • Respond effectively, appropriately and effectively when resolving issues.
  • Adhere to SLA's and take full responsibility when tackling issues.

Technologies Supported

  • Active Directory, Group Policies
  • Windows Server 2008r2, 2012r2, 2016
  • Microsoft Exchange 2010, 2013, 2016 - Office365
  • Virtualisation - VMware, Hyper-V
  • Citrix - XenApp, XenDesktop
  • Backup - Symantec
  • Switching/Routing - Cisco, Dell, HP

Desirable Skills & Experience

  • Previous experience working as a Technical Support Analyst or a 2nd Line Support
  • Previous experience working in a managed services environment
  • Certifications: MCSA/MCITP/CompTIA

If you're interested and have experience supporting the above technologies, apply now. The client is looking to move quickly.

Key Words:

Support Analyst - 2nd Line - Technical Analyst - Cloud Technologies - Azure - AWS - Managed Service Provider - MSP - IT Services

Posted Date: 06 Dec 2019 Reference: JS-BBBH32207 Employment Agency: Concept Resourcing Contact: Luke Hemmings