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Job Details


Data Centre Manager (Permanent)

Location: Dudley Country: UK Rate: £35k-£45k + Benefits

Data Centre Manager - Dudley - Perm -£35k/£45k plus Benefits

The Infrastructure Operations Manager is responsible for delivering all Infrastructure services within the EMEA region, this includes Data Centre Hosting, Networking and Platform Services (Windows, Linux and Citrix).

Main Purpose of role

The role will be responsible for all infrastructure operational activities within the EMEA region. This encompasses the monitoring, operations and life cycle management of the various technologies that make up the hosting platform that delivers applications to Customers. The role will be responsible for the end to end Infrastructure from Data Centre to Branch, Operational staff that support the EMEA Infrastructure will report into the role.


Tasks and Responsibilities

  • Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current.
  • Drafts and maintains policy, standards and procedures for service component capacity management. Ensures the correct implementation of standards and procedures. Reviews information in conjunction with service level agreements to identify any capacity issues and specifies any required changes. Works with business users to agree and implement short and medium term modifications to demand
  • Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
  • Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
  • Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.
  • Uses data centre management tools to produce management information on power, cooling and space and investigate issues where necessary. Carries out routine audit and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.
  • Acts as the routine contact point between organisation and supplier. Collects and reports on supplier performance data.
  • Reviews capacity, performance, availability and other operational metrics and take appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information.
  • Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.
  • Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.
  • Has good understanding of technologies used within the organisation
  • Strong leadership experience, managing technical resources across multiple disciplines and different geographic locations
  • Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
  • Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects ie results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
  • Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.
  • Has in-depth commercial and technical expertise, often in a variety of environments.
  • Demonstrates the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.
  • Possesses a good level of management skills, with particular emphasis on interpersonal and negotiating skills.
  • Demonstrates an understanding of current developments in the application of Information Systems and is able to assimilate and interpret advice from specialists - technical or otherwise.
  • Has some knowledge of IT standards and codes of conduct.
  • Demonstrates good negotiation skills with experience of dealing with users, other staff and suppliers.
  • Planning and organisation - Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
  • Decision making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
  • Initiative - Being proactive, taking action and anticipating opportunities.
  • Improvisation - Dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems.
  • Commercial orientation - Keeping commercial aspects continually in mind when taking actions or making decisions.
  • Customer focus - Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
  • Influence, persuasion and personal impact - The ability of an individual to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action when there is no direct line of command or control.
  • Interaction with people - Establishing relationships and maintaining contacts with people from a variety of backgrounds. Effective and sensitive communicator in different societies and cultures.
  • Teamwork - Working co-cooperatively (rather than competitively) with others to achieve a common goal.


  • Has good understanding of technologies used within the organisation
  • Strong leadership experience, managing technical resources across multiple disciplines and different geographic locations


  • VCP, RHCE, MCSE, Cisco or other relevant technical qualifications


Are you interested? Here's what you can expect when you join us

  • Competitive Salary
  • Annual Bonus Scheme
  • Reward Scheme
  • Company Pension Scheme
  • Healthcare (Self)
  • 23 days holiday, plus 8 bank holidays
  • Employee Assistance Programme
  • Death in service benefit
  • Free Parking

Posted Date: 26 Jul 2019 Reference: JSIOM3 Employment Agency: Proactive IT Recruitment Limited Contact: Brian Wilshaw