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Job Details


ServiceNow Architect (Permanent)

Location: London Country: UK Rate: 90k-95k

As as ServiceNow Architect, you will etablish an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success.

You will establish technology roadmaps and solutions for clients and ensuring all relevant technology is in place in order for clients to fulfil their requirements.
You will be working with different teams of technical consultants, project managers and other stakeholders to ensure optimisation of the ServiceNow platform.
You will also drive standardization and best practice platform management, enabling you to focus on value delivery.

Area of expertise

Deep understanding of ITSM/CSM (Customer Service Management)/FSM (Field Service Management)/GRC (Governance, Risk and Compliance)/ITOM (IT Operations Management) modules.

Good hands-on experience across Integration hub or CMDB


A fundamental understanding of Servicenow modules, integration hub and hands on experiences with Servicenow integrations (OOTB, Custom) with third party applications

Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow

Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

Experience with ServiceNow client and Server Side Javascript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly

Custom UI Changes with usage of Web Technologies such as DOM, HTML changes

Understanding of Agile way of working - User Story, Sprint model

Candidate should possess
Good Communication & Client - interfacing skills. S/He should have cross-cultural working experience and should be able to work with multinational clients independently


Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary

Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player

A high degree of initiative and flexibility

Posted Date: 01 Feb 2023 Reference: JSPERM SERVICENOW ARCHITECT Employment Agency: Ellis IT Contact: William Osgathorpe