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Job Details


Support Technician (Permanent)

Location: Hendon Country: UK Rate: £28k - £33k per annum

Want to work for an established, well respected brand, with access to some of the best tech on the market, but that retains a boutique, start up work environment?

An opportunity to come in to a company and build out their helpdesk function sound like the challenge you're looking for next?

Then this could be the role for you...

Our IT Solutions provider client, require a help desk support technician who not only possesses strong technical knowledge and skills but also who has drive, commitment and very strong communication skills. This is a pivotal role to provide help desk support internally along with customer site visits. You must have experience dealing with a variety of technologies as well as being confident to attend customer sites to provide support.

Experience and Requirements

  • Solid 1st & 2nd line experience (Required)
  • Helpdesk and desk side support experience (Required)
  • Excellent verbal and written communication skills
  • Independent self-starter attitude with a strong work ethic
  • Enthusiasm and positive attitude
  • Ability to pay attention to detail & manage multiple ongoing client engagements
  • Ability to perform under pressure and work well in a team environment
  • Navigating around using both Windows and Apple Mac computer operating systems
  • Windows Server 2008/2012 - Active Directory - Exchange 2010/2013 - VMware - Office 365 - Network Troubleshooting - Local Workstations - MSP - IT Solutions - Helpdesk - Service Desk

Responsibilities (will include but not limited to the following)

  • Basic Knowledge of IP/SIP telephony architecture and Data Networking
  • Must have the ability to work remotely and the discipline to be successful without direct supervision.
  • Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management.
  • Schedule appointments, prepare presentations, demonstrate equipment
  • Develop solutions that demonstrate value added benefits to customers
  • Listen and understand customer needs and requirements with high priority on customer satisfaction
  • Maintain knowledge of company and competitor's equipment
  • Must have a driver's license and have their own method of transportation

Posted Date: 24 Jan 2020 Reference: JS-070192HND Employment Agency: Right Time Recruitment Contact: James Trull