Job Application

Product Manager

Mercator Digital is looking for a Product Manager to be part of our growing consultancy.

About us

We are a leading technology consultancy, building and delivering digital services for organisations across the globe. Since 2006 we have been working collaboratively with our clients, getting to the heart of their digital aspirations and delivering innovative solutions. We employ over 300 people and have offices in London, East Sussex, France, Singapore and the US. Our successful track record has resulted in us being one of the fastest growing technology consultancies in the UK.

We work with both private and public sector organisations and have a wealth of experience within UK Government. Our work really makes a difference to our clients and has a huge impact on our society - making digital services more innovative, accessible and joined up.

Team Mercator

It's an exciting time to be part of Mercator Digital, we're opening new offices, recruiting, growing and developing. We have won high profile bids and delivered digital transformation that has hugely impacted people's lives. But we're more than just about the work, we really are a team. It doesn't matter what your role is, everyone's opinion counts - and we encourage new ideas and discussion. We have loads of social events too so everyone can get to know the wider Mercator team - and have some fun along the way.

Our brand values

• We don't stand still - we're constantly evolving, looking at ways to re-new and improve. We make brave decisions and are determined to always find a better way.
• We keep it real - we don't pretend to be something we're not. We're always straightforward, open and honest.
• We take care - of each other, our work, our clients and our community. And we look after ourselves by encouraging a healthy work/life balance.
• It's a joint effort - with our team, our clients and our partners. We trust each other and are stronger together.
• We own our actions - we empower each other to take accountability for our words, actions and results.
• We bring out the best - in each other, our clients and our partners. Through our sharing of knowledge and enthusiasm, we seek to bring out everyone's fullest potential.

What we're looking for

We're seeking a dynamic, forward-thinking?Product Manager with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice.

Mercator Product Managers perform a critical role in our agile teams. They provide day-to-day leadership for multi-disciplinary teams to create and run outstanding digital services that our customers prefer to use, even when non-digital options are available. Product Managers are responsible for evaluating end-user requirements and ensuring the product being developed is aligned with their needs whilst delivering business value.

As a Product Manager you will:

• Work with the team to create and run one or more outstanding digital services that meet well-defined user needs
• Work with the Digital Service Manager to develop and communicate the overall vision of the product being developed
• Work with Business Analysts, User Researchers and Designers to turn usage data, user research outputs and user feedback into actionable insights that drive service design and prioritisation of service improvements for digital and assisted digital channels
• Use agile methodologies to identify near-term and long-term priorities, work with your Agile Delivery Manager/Scrum Master to maximise visibility of those plans, and enable your team to release frequent service improvements that deliver real value for users
• Direct the development of user-driven prototypes to test potential new features with users in order to explore potential improvements to existing products
• Prioritise and maintain the product backlog, collaborating with Business Analysts and Developers to create and refine user stories that deliver service improvements for users
• Ensure that you maximise take-up of your digital service, identifying and meeting assisted digital requirements to support this
• Participate in the wider community of Service and Product Managers (inside and outside of Mercator), building relationships, sharing agile best practice and knowledge
• Build resilience and responsiveness in the organisation by being open and honest about risks and challenges and the actions required to address unexpected developments
• Keep continually abreast of changes to user habits, preferences and behaviours across various digital platforms and their implications for successful delivery of digital services

Knowledge/experience

You will need:

• Proven leadership in the design, delivery and operational management of high quality, user-focused digital services (whether in the private, public or third sector)
• Experience of management - setting direction, coaching/managing staff and being an enabler of change
• Practical experience of user centred design and user needs analysis
• Proven ability to challenge and remove any unnecessary barriers to service delivery
• Demonstrable understanding of the digital landscape and the opportunities for service improvement and innovation offered by digital technology
• Proven ability to manage stakeholders, prioritising and managing business expectations and requirements
• Highly articulate and credible at a senior level; consistently delivering inspiring, engaging and meaningful messages about the future direction of your service(s)
• Strong negotiation skills and the proven ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes
• Demonstrable experience of current agile project management practices
• Practical experience interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels
• Proven ability to analyse user research and performance data and use this to design and continually improve digital services that meet user needs in a convenient and straightforward way
• Experience of open source and cloud platforms
• Experience of working in fixed time variable scope projects