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Job Details


ERP Support Technician (Permanent)

Location: Uxbridge Country: UK Rate: £28K to £35K + benefits

ERP Support Technician

The ERP Support Technician will work in the IT Business Systems Team to support both Business as Usual and Development activities in both of these systems.

The key purposes of the role are:-

  • Resolve issues experienced and questions raised in SAP & PPM that have been reported to the IT Support Desk
  • Perform routine maintenance tasks that ensure the systems operate to specification
  • Assist Functional Leads within the team on continuous improvement, upgrade and other development activities
  • Improve adoption of IT processes by having knowledge and support more openly available to end-users, particularly those who are new and inexperienced.


  1. Resolve problems reported via the IT Support Desk, escalating to Functional Leads within the Business Systems Team if necessary. Ensure timely completion of issues.
  2. Perform routine maintenance tasks. Assist in the maintenance of master data, automating updates where possible, highlighting discrepancies and running mass-update tools to keep data accurate.
  3. Support Functional Leads within the team on continuous improvement activities in existing systems. Key duties include assisting in requirements capture, system development, testing, process documentation, training, go-live support.
  4. Ensure detailed Work Instructions exist for processes and transactions in SAP & PPM that are repeatedly causing support issues. Provide training and assistance as required for processes and transactions, including basic beginner courses for new or moved Employees.


This is a junior role for which training will be provided. It will suit a graduate who is keen to pursue IT as a career, specifically within enterprise business systems rather than more technical elements such as security, network, infrastructure, database & operating systems.

Use of ERP & PPM systems, IT-related education & training


Process knowledge of Planisware or similar PPM system in Product Development Programmes

Process knowledge of ERP systems in Sales, Procurement, Planning, Manufacturing, Warehouse, Shipping, Finance, Project Systems, Quality

Posted Date: 24 Feb 2020 Reference: JS4657 Employment Agency: Henley Computer Services Contact: Philip Shuttleworth