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Job Details


Bilingual Software Trainer and Support Analyst, English and French (Permanent)

Location: London Country: UK

Posting Date - March 12 2020

Closing Date - April 8 2020

Salary - Competitive

The opportunity

Reporting to our Regional Training and Support Manager, we have a unique hybrid role for a Bilingual (English/French) Software Trainer and Support Analyst at our Saffron Hills location. You will be joining a global group with teams in London, Paris, Houston and Toronto. You will play a critical role on our helpdesk, responding to end user queries on our different global products - ARGUS: Enterprise, Developer, Taliance, EstateMaster, Voyanta, Data Exchange - and grow into a classroom Trainer role delivering courses on how to use and engage with our solutions.

Who you are

You are currently on a support desk or you may be getting ready to start or switch tracks. You are looking for a chance to join an exciting software company where you can build your career. You are a mathematically minded problem solver with an understanding of financial models and cash flow calculations. You enjoy interacting with people, mastering new tools, and helping customers understand and use technology. If you have always wanted to step into the world of software training, facilitation, and knowledge sharing, this is the role for you.

What's in it for you

Immediate growth. Joining us now as is just the first step into a rapidly scaling company. You will learn the ins and outs of our products as a critical part of our Support team with the opportunity to move into a backup Training role within your first six months.

Learning. You will expand your knowledge as to how our clients use our products and what the key issues, concerns, and roadblocks are. You will have the opportunity to shadow an experienced Trainer, travel throughout the continent, and participate in knowledge sharing and training sessions.

Career development. As a global leader in the PropTech industry, there are multiple career paths for you, including greater opportunities in Corporate Training, in Sales, or on the Product side as a Subject Matter Expert or Business Analyst.

Our new Bilingual Technical Support Analyst and Software Trainer will:

- Support customers. You will identify, analyse, and solve problems affecting customer's software, providing timely, intelligent, and professional responses to customer calls and emails. You will work closely with global departments such as Sales and Development, to grow an understanding of our products and collaborate on solutions to queries raised by our clients.
- Support training. You will work closely with other trainers to develop an understanding of our clients' needs, the methods we follow as trainers, and how to manage sessions.
- Train. You will deliver informal and formal training at client sites, and in our offices throughout Europe, Middle East and Africa. You will interact with clients to help them understand our products, increase their engagement, and answer any questions.

So, how do we know you are the next Bilingual Technical Support Analyst and Software Trainer? You have:

- The education and experience. You have a Bachelor's degree and a strong mathematical and finance background that may include analysing cash flow data. You have an understanding of software installation and troubleshooting.
- The analytical approach. You enjoy solving complex problems, learning-on-the-go, researching options, and creating innovative solutions.
- The outstanding communication skills in English and French. You are concise, on point, and effective. You can confidently make presentations and create documentation. You can relay and translate complex requirements and technical details clearly across the team. You have strong tech-to-non-tech translations skills. You find personal and professional satisfaction working with customers and providing support.
- The flexibility. You have a valid passport, and you are willing to travel up to 50% of the time.

We thank you in advance for taking the time to learn more about what makes Altus a great place to grow your career and do some of your best work.

What you can expect from our interview process:

- A phone interview discussing your interest in the role, the team's culture and how you can grow in this role.
- An online aptitude test to assess your basic skills.
- An in-person interview and math assessment with the London-based Regional Support and Training Manager (the Hiring Manager) to talk further about your interest in training and support. It is an opportunity for you to get to know the manager you would be working for.
- A final interview with a VP and North American Managers. This will give you an opportunity to meet some of your global team members as well as an opportunity for us to answer all of your questions on why it is awesome working at Altus!

Come realize your potential at Altus Group!

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.

Posted Date: 02 Apr 2020 Reference: JS Company: Altus Group Contact: Altus Group