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Job Details


2nd Line IT Service Technician (Permanent)

Location: Staffordshire, England Country: UK Rate: £25k-£29k per year

2nd Line IT Service Technician :- Stoke on Trent - £26K + Benefits

Looking for a fresh start? - A challenge in the new year?

Are you an experienced and motivated IT Service Desk Support professional looking for your next challenge?

Do you have good all round IT knowledge to 2nd line level and excellent communication skills?

Can you resolve issues in a friendly and efficient way?

A rare opportunity has arisen to join one of the country's most recognisable organisations, in the busy and friendly 2nd line team.

You will be joining a team on a rolling 24/7 support rota, who are responsible for 2nd line incident resolution and will act as an escalation point for the Service Desk. You will be undertaking detailed troubleshooting steps before escalating to 3rd line and will also have a key role in maintaining the company's domain portfolio.

You will be report into the Service Support Team Leader and will work in a structured environment adhering to strict security policies relating to user access and will be required to work a 24/7 shift pattern.


- Resolving 2nd line incidents.

- Assigning incidents to 3rd line.

- Resolving VIP incidents/requests.

- Investigating and escalating major incidents.

- Completing overnight escalation and call outs.

- System maintenance.

- Domain portfolio management.

- Mobile asset management.

- Creating and maintaining Active Directory groups.

- Applying and maintaining folder permissions on shared drives.

- Managing inbound and outbound mail flow.

- Transferring knowledge to 1st line.

- Acquiring knowledge from 3rd line.


- Active Directory administration.

- Exchange administration.

- Citrix administration.

- Microsoft Operating Systems (XP, Vista, 7, 10).

- Microsoft Office suite.

- Excellent communication skills.

- Good team player.

- Good time management and problem-solving skills.

- Ability to work without supervision.

Call for a confedential chat to learn more.

Posted Date: 17 Jan 2020 Reference: JS2ND LINE Employment Agency: Uniting Ambition Contact: Samantha Clark