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Job Details

 

German Speaking IT Analyst (Contract/Permanent)

Location: Nantgarw, Cardiff Country: UK Rate: £16k - £19k per annum
 

German Speaking IT/Customer Support Analyst

Can you speak German? Are you looking for an exciting opportunity within a global organisation and a first-class training programme? If the answer to this is yes, then these could be the opportunities for you. My client based in the outskirts of Cardiff is currently recruiting for a IT/Customer Support Analyst with Linguistic skills.

This role is all about providing an excellent customer service to the business to ensure queries are resolved efficiently and to a high quality. You will be the first point of contact for incoming calls, emails and web portal requests and will be responsible for escalating more technical incidents to the 2nd line Service Desk Analysts to investigate and resolve.

Importantly, you will need to log and monitor all incidents in order to ensure the queries are completed in a timely fashion and to identify any potential problem trends.

As they are an international organisation, you will be expected to respond to queries in English and German

Please note this is a Fixed Term Contract which will include shift work between the hours of 7.30am - 4pm Monday - Friday.

My client offers a competitive benefits package and a competed training programme. As long as you have the linguistic skills you can learn the rest!

To find out more, please contact Sara Parry or email your CV to (see below) and we can arrange an informal discussion around the vacancy.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website


Posted Date: 11 Dec 2019 Reference: JS-J17698 Employment Agency: CPS Group (UK) Ltd Contact: Sara Parry