Job Purpose The Service Desk Support Analyst is responsible for providing first-line and second-line technical support to users across the organisation. The role involves troubleshooting hardware, software, network, and Microsoft 365-related issues, ensuring incidents and service requests are resolved efficiently while delivering excellent customer service. The analyst acts as the first point of contact for IT support, maintaining high levels of customer satisfaction and contributing to continuous service improvement. Key Responsibilities Incident and Request Management Log, categorise,...  more ->

Service Desk Manager - Central London - ServiceNow, ITIL, Windows Environment TrinIT Talent are looking for a Service Desk Manager to come on board for an initial 3 month contract based in Central London. This role falls Inside Scope of IR35 and is paying £350 per day. Job Description:- We are looking for a hands-on Service Desk Manager to support a busy IT function that currently has a significant ticket backlog of around 300 tickets. The successful candidate will be responsible for helping bring the service desk back under control, implementing effective processes, improving ticket...  more ->