Job Title: Director of Operations Department: Operations Management Responsibility for: Contact Centre Managers and others Travel Required : Yes Reports to : VP of Delivery Location: UK Contract Type: Permanent The Job To be responsible and accountable for the performance of a call centre(s) to include achievement of financial targets including revenue generation, operational profitability and margin delivery, service levels, client requirements and KPIs. To lead, develop, motivate, manage and organise a number of teams across different client requirements through development of a...  more ->