Workforce Manager required by a large financial services firm. You will need strong analytical data skills with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely with team leaders to identify underperformance and make plans to remediate/improve performance. Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how teams and individuals can improve. In addition, this role will assist with Performance Coaching and...  more ->

Performance & Planning Lead needed by global financial services company to to oversee all SLAs and KPIs, enhancing customers' experience and advancing the business metrics. The Performance & Planning Lead will: Take ownership of the performance and planning dataset for all client-specific business metrics and KPIs, encompassing Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management across various levels. Spearhead client SLA enhancement initiatives, providing regular updates to both internal and external stakeholders. Take responsibility for...  more ->

Fantastic opportunity for a Project Manager early in their career (3-5 years) to join a global leader, with plenty of scope for career progression, for a client-facing role. Ideally you will have: Proven work experience as a Project Manager in Financial Services and or Pensions (DB/DC) benefits industry. Proven work experience of delivering technical changes to support Regulatory requirements. Excellent stakeholder management skills. Prince2 experience/qualification. Ability to lead cross functional teamwork in and across teams and organizations. Geat opportunity for an ambitious PM looking...  more ->

Performance, Planning and MI Lead required by a large financial services firm to monitor, and present client SLA improvement projects. You will work closely with the senior management team to provide regular updates to both internal and external parties. As the custodian of operations ad-hoc client reporting you will ensure sector-wide consistency and adherence to policies and guidelines. Performance Coaching - a key part of this role will involve Leadership and colleague development in order to help develop the skills needed for team development. The requirements: Highly organised, motivated...  more ->

Project Manager with Financial Services/Pensions experience required by a large and thriving financial services firm, specialising in Pensions Consulting and Outsourcing. This exciting opportunity sits within the Global Outsourcing Business Solutions function and will focus on the management and delivery of Pensions related projects across a number of existing pensions administration clients. You will play an essential role in leading deliverables for these projects from the strategy pre-work phase through to delivery. The Requirements Proven work experience as a Project Manager in Financial...  more ->

Lead Software Engineer/Principal Architect for Data and AI, required by a global media company headquartered in London. The team is focused on delivering UI dashboards, metrics and KPI Analytics for external clients and requires someone with strong technical skills relating to data presentation in a .NET Core environment, with a strong understanding of UI tools. Architecture experience is essential, but this role will be very hands-on and you will need extensive software development experience, with a blend of the following languages: C#/.NET Core, JavaScript/ReactJS/Typescript, CSS, No.JS,...  more ->

IT Project Manager, with a technical understanding of integrated data tracking & analytics systems, needed now by global media company for key role coordinating several complex initiatives focused on the implementation of cross-platform tracking. Ideal candidate will have: Experience of implementing Matomo, Mix Panel or similar data analytics products Experience in managing the project life cycle for technical integration projects involving APIs and web services Proven track record of project delivery throughout the full project life cycle Proven track record of fixing and driving success on...  more ->