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Central London - £70k - £90k+ Pension and exceptional Benefits Permanent Posted: Saturday, 9 November 2019

Service Engagement & Governance Lead, an integral part of Extended Leadership team and Service Leadership Team, reporting directly to the Head of Service: The role will have 4 direct reports, each leading teams that govern and manage core processes, and one deputy that manages the Service Management function. The area has circa 25 people directly aligned to it currently, with scope for growth. It is expected that third party partnerships will also be aligned where needed. Responsible for day to day management of the team and for defining roles and responsibilities.

You will champion continuous improvement in Service Engagement & Governance area through:

Operational excellence driven by an empowered and motivated team. Working closely with Architecture to produce and articulately communicate a clear view of the Technology's future strategy. Increasing awareness and understanding of our goals and pressures to support Technology to realise our strategy. Effective governance of all Service processes. Effective service improvements, establishing robust contract & commercial capability within the area, striving to deliver the best value for money across delivery and operational expenditure. Providing expert advice and guidance to drive ITIL best practice, leveraging existing toolsets and processes to support business outcomes. Partnership with Delivery teams across Technology to ensure that all change is delivered in a timely and cost effective way, minimising risk and ensuring alignment to our future Technology Service Strategy. Effective management of issues, risks, audit and compliance obligations for the area. The Service Engagement & Governance area is responsible for managing strategic engagement with stakeholders.

Essential Skills

  • Previous experience in a senior operational leadership position, including shaping of, and delivery against, a strategic plan.
  • Strong business focus and an excellent ability to manage strategic relationships; understand requirements and expectations, and translate these into transformational deliverables with defined success criteria.
  • Direct experience of IT budgetary and financial management.
  • A broad and deep understanding of best practice in applying ITIL based processes to best future-proof and improve Technology's commitments.
  • Proven awareness of relevant industry practices to ensure a strategic vision and direction is maintained.
  • Experience in managing involvement in complex delivery programmes alongside operational accountabilities.
  • Proven to be adept at balancing supply (resource capacity) against demand of varying sizes - service support, large scale investment projects, and small change requests.
  • Positive leadership, employee engagement and motivation.
  • Strong stakeholder communications, senior director level briefings through to domain-wide engagement events
  • Proven ability to develop and manage partner relationships and operational teams to drive optimum performance
  • Experience of leading strategic negotiations to successful outcomes.
  • Experienced in managing risk, compliance, audit and security obligations, including disaster recovery and business continuity procedures

Central London, UK
IT, Finance
£70k - £90k+ Pension and exceptional Benefits
Code IT Recruitment Ltd
Peter Fairweather 
09/11/2019 08:15:17

About Code IT Recruitment Ltd

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