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Chelmsford, Essex - 19k - 25k Annual GBP Permanent Posted: Friday, 14 February 2020
 
 

Aftercare Advisor - Chelmsford, Essex

Salary: £19,000 - £25,000 p.a. Dependent on experience

The Company

Our client is one of the UK's largest prestige vehicle dealerships offering services from sales, finance, servicing and repairs.

The Role

Located in their state of the art showroom, our client is looking to recruit an Aftercare Advisor who will be responsible for being the main point of contact for customer aftercare and resolving any challenges customers may have.

Role Responsibilities:

  • Ensuring all customers are communicated with correctly and promptly.
  • Keeping in touch with customers, making sure all queries are resolved and any aftercare issues are dealt with promptly.
  • Developing guidelines/processes to ensure there is an effective process in place for handling any customer aftercare challenges.
  • Ensuring all administration and systems are kept up to date.
  • Promoting positive customer reviews.
  • Liaising with customers and the relevant departments regarding any challenging reviews.
  • Monitoring and identifying trends in aftercare issues and producing relevant reports for the Executive Team.

Essential Skills & Requirements:

  • Previous experience within a similar role/environment.
  • Training undertaken in Customer Service/Handling Difficult Customers.
  • Clear desire to assist customers and leave them satisfied with the resolution.
  • Strong commitment towards achieving swift response times and positive customer reviews/feedback.
  • Ability to multi-task.
  • Excellent verbal and written communication skills.
  • Positive attitude towards customers and colleagues.
  • Ability to remain calm under pressure.
  • Confident using Word, Outlook, Excel and systems.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.



Chelmsford, Essex, UK
19k - 25k Annual GBP
Additional Resources Ltd
Additional Resources Ltd
JS3561_39931925/843458480
14/02/2020 19:45:10

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