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Croydon, London - 18002.00 - 20475.00 Annual GBP Permanent Posted: Saturday, 11 August 2018
 
 

It isn't just our talented, experienced Social Workers who have a key role to play in supporting some of the most vulnerable children in our society. Behind them are highly organised and effective Business Services teams, of which a Business Services Officer is an integral component.

In the last year Cafcass worked to safeguard and promote the welfare of over 125,000 children at a time of upheaval and uncertainty in their lives. Our Social Workers - which we call Family Court Advisers - couldn't have achieved this without high quality, conscientious support.

As aBusiness Services Officer is based in our Croydon office you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

  • monitoring case progression
  • receiving referrals from the Court or Cafcass Intake Team
  • create/update/close cases within our case management system
  • sending letters and information packs to service users
  • identify any missing information and follow-up as required
  • receive and deal with telephone enquiries
  • meet and greet visitors, including service users
  • general admin support

A key role in helping to ensure the smooth running of our services, here are some things we look for in suitable candidates:

  • A relevant qualification in business administration (eg NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
  • Confident and capable of using MS Office applications to a basic/intermediate level
  • Clear, confident communicator via email, phone and in person
  • Someone who thrives working in a team
  • Able to prioritise work in a fast-moving environment with strict deadlines

Does this sound like you? We hope so and you're interested in providing us with some information about yourself. Before you do, let us give you a flavour of the benefits you'll be eligible for should you join us;

  • Competitive salary
  • Generous holiday entitlement
  • Membership of a Local Government Pension Scheme
  • Potential to bring your continuous service with you providing enhanced benefits
  • Health & Wellbeing support including Healthcare Scheme Membership
  • Childcare Vouchers
  • Cycle to Work Scheme

If you want to find out a bit more about us why should consider joining us visit our website via the button below.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also a Disability Confident Employer which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.

Please be advised successful applicants will be subject to a range of pre-employment checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy .



Croydon, London, UK
Military
18002.00 - 20475.00 Annual GBP
CAFCASS.
CAFCASS.
JS3573_6771060/492756852
11/08/2018 07:05:21

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