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Wetherby - £19k - 22k per annum Permanent Posted by: BPM Tech Posted: Tuesday, 30 June 2020
Our client, a leading software company are now recruiting for a Graduate in a relevant IT related field to join their growing team as a Technical Support Analyst.

Reporting to the Technical Support Manager, the primary purpose of the role is to manage incoming incident and service requests from customers through the customer service support portal, email and telephone to ensure all contractual SLA's are met to a high level of customer satisfaction. Where required the post holder will escalate cases to other teams within the group, providing detailed troubleshooting and replication steps and ensure these are managed through to completion and the customer is informed throughout the process.

The key responsibilities will include:
  • Reaching set KPI's and SLA's
  • Providing an excellent level of customer service
  • Provide relevant and regular updates to stakeholders on the progress and resolution of support enquiries
  • Alert key teams to critical issues that could prevent core product functionality
The ideal candidate will have:
  • Some basic SQL experience
  • Excellent written and spoken language
  • Educated to degree level, ideally within IT.
  • An awareness of change control procedures
  • High level of attention to detail.

Wetherby, UK
£19k - 22k per annum
BPM Tech
Charlie Jaffry 
30/06/2020 19:33:07

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