Investigating Officer (Customer Disputes) Closing Date: 12 noon, Wednesday 1st May 2024 The CRU is now seeking Investigating Officers to join the CRU s Customer Care Team. The Customer Care Team is part of the Consumer Policy and Protection Division. The team plays a central role in ensuring energy and water customers know their rights, both now and as the sectors evolve. The team directly helps customers; investigating individual complaints as part of our independent dispute resolution service, providing an information service to customers, and identifying trends in customer issues sharing...  more ->

Senior Analyst Customer Care Closing Date: 12 noon, Wednesday 1st May 2024 The CRU is now seeking a Senior Analyst to join the CRU s Customer Care Team. The Customer Care Team is part of the Consumer Policy and Protection Division. The team plays a central role in ensuring energy and water customers know their rights, both now and as the sectors evolve. The team directly helps customers, through investigating individual complaints as part of our independent dispute resolution service, providing an information service to customers, and identifying trends in customer issues and sharing insights...  more ->