Trilogy International are seeking a dynamic and experienced Business Readiness Lead on behalf pf our Banking client, based in Dublin. The successful candidate will spearhead the overhaul of their contact centre operations. As a vital member of the team, you will play a pivotal role in ensuring seamless integration and adoption of new processes, technologies, and strategies aimed at enhancing customer experiences and operational efficiency. Key Responsibilities: Collaborate with cross-functional teams to develop and execute a comprehensive business readiness strategy aligned with the...  more ->