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Job Details
Infor M3 Support Analyst- Perm/Contract- Dublin (Contract/Permanent)
Location: Dublin Country: Ireland Rate: Negotiable
Infor M3 Support Analyst required for a role with a client based in Dublin.
-Hybrid Working Model (3 days onsite)
My client is open to hiring a contractor or on a permanent contract basis.
This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies.
Key Areas of Responsibility:
- Own incidents and carry out investigations to support the root cause analysis
- Work with M3 Application team to monitor the queue for defects
- Liaise with support management providing feedback and updates on issues and customer escalations
- Administer and maintain Infor M3 system and Life Cycle Manager
- Administer and maintain Infor OS and the ION Grid
- On-call rotation cover for production down incidents
- Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users
- Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products
- Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments
Key Requirements:
- 2-3 years' experience of ERP M3 13.x software technical support
- Bachelor's degree or higher education in Computer Science or related areas
- Experience with REST, SQL, IIS
- Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations
- Experience with OpenText StreamServe Design Center, Control Center
- Familiar with Cloud Computing and Distributed Systems
- Familiar with Agile and Scrum/Kanban methodologies and practices
- Knowledge in software development processes, models, lifecycles, and methodologies.
- Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit
- Familiar with Active Directory and/or Azure Active Directory
- Working experience of Microsoft Operating systems, Win10, Server 2012/16/19
- Experience supporting a 24 x 7 critical ERP environment.
Preferred:
- Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products
- Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
Posted Date: 27 Mar 2024
Reference: JSLSINFORM3
Employment Agency: I.T. Alliance N.I. Ltd
Contact: Leona Skelly