IT Incident Manager

We are looking for an IT Incident Manager who thrives in complex ecosystems, enjoys building structure in challenging moments, and wants to leave a meaningful mark on digital stability and operational resilience.

This is a contract role with our client and initial duration 12 months

Responsibilities

• Shape and evolve incident response practices to reflect the latest industry developments and technological trends.
• Review and refine response frameworks, ensuring they remain future-ready.
• Turn post-incident insights into strategic improvements, working closely with teams in Switzerland to maintain consistent global standards.
• Serve as the central point of coordination between IT, cybersecurity, and business stakeholders.
• Simplify communication pathways to ensure rapid, aligned, and transparent responses.
• Promote a culture of shared ownership and unified problem-solving across all involved teams.
• Detect weaknesses before issues arise and recommend preventive solutions.
• Deliver workshops and training sessions that prepare teams for real-world scenarios.
• Design and run simulation exercises to validate response and continuity plans, aligning with organizational best practices.
• Monitor regulatory changes and integrate them into incident management procedures.
• Ensure that processes reflect the highest level of compliance and readiness.
• Triage incidents efficiently and initiate appropriate response actions
• Analyze daily operational data to identify patterns and spotlight opportunities for improvement.

Requirements

• 5 years of experience in IT incident management or a similar role
• Proficiency in Microsoft Office and SharePoint.
• Experience with tools like JIRA, HP Service Manager, or ServiceNow is an advantage.