Role Summary: Working in a fast-paced environment, the Staff Technical Support Engineer will be responsible for providing mostly for cases that are escalated by either by the customer/TSE or Senior TSE for various technologies in Ruckus Wireless products to our Enterprise customers. HOW YOU'LL HELP US CONNECT THE WORLD Be the first Escalation point of contact for the customer and/or for the TAC TSEs Should possess the ability to manage critical (p1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage...  more ->