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IT Support Technician I (Full Time)

Location: Tahlequah, OK Country: United States of America
 

IT Support Technician I - Information Technology Services

Job Summary

This position is responsible for providing technology support and customer service in the repair and maintenance of computer hardware, software, peripherals and other technology equipment.

Major Duties

  • Receive and respond to incoming work tickets, calls, and email regarding computers hardware or software problems
  • Assist in the coordination of departmental projects, such as the Computer Replacement Program (CRP), to include completing assigned tasks and communicating with clientele
  • Document instances of hardware failure, repair, installation or removal
  • Serve as liaison to hardware and software vendors to install, configure, test, maintain, monitor and troubleshoot hardware and software. Serve as a liaison for external service providers
  • Install, configure, test, maintain, monitor and troubleshoot Workstation hardware and software and recommend parts and equipment to purchase
  • Assist in the operation of technology for university and participate in special events
  • Support the development and implementation of new computer projects and new hardware installations
  • Prepare a variety of written documents and reports
  • File and follows-up on warranty service claims
  • Research new technologies and provides this information to supervisors
  • Transport a variety of objects and equipment to and from job sites
  • Become knowledgeable about and able to troubleshoot AV equipment permanently installed on primary campus
  • Assist and provide secondary support to training initiatives
  • Perform related duties as assigned

Knowledge Required by the Position

  • Knowledge of computer hardware, software and peripheral devices
  • Knowledge of customer service principles and practices
  • Knowledge of office and university, policy and procedures
  • Skill in the installation, repair, and maintenance of technology devices
  • Skill in the use of a variety of diagnostic and repair equipment
  • Skill in interpersonal relations and assisting clientele
  • Skill in oral and written communication

Physical Demands/Work Environment

The work is typically performed while sitting at a desk or table, and while standing or walking. The employee frequently lifts objects up to 25 lbs., climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
The work is typically performed indoors and in an office environment

Minimum Qualifications

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or work experience in a similar position for one to two years
Possession of or ability to readily obtain a valid driver's license issued by the State of Oklahoma for the type of vehicle or equipment operated
Must be capable of maintaining regular attendance.

Preferred Qualifications

High School Diploma and/or Trade School Certifications
A+ Certification
ITIL Certification

Annual Salary $29,040.00 with excellent benefits and generous time off.

Applications accepted until November 18, 2019.

Northeastern State University is committed to recruiting and retaining a diverse workforce as an essential part of excellence in faculty and staff at the University and complies with Section 503 of the Rehabilitation Act of 1973 and equal employment opportunity for VEVRRA protected veterans. NSU actively encourages applications and/or nominations of women, persons of color, veterans, and persons with disabilities. Women, minorities, individuals with disabilities and veterans are encouraged to apply for any opening at NSU.


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Posted Date: 08 Dec 2019 Reference: JS032229TAHLEQUAHOK Company: Northeastern State University Contact: Northeastern State University