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Job Details

 

Salesforce Support Analyst - Salesforce or CRM needed (Full Time)

Location: Overland Park Kansas Country: United States of America
 

This is an excellent role for you if you would like to take your career in the direction of a Salesforce Administrator. The ideal candidate for this role is either a Salesforce end-user who would like to get into technology or a tech support person who also supports business applications (preferably Salesforce). This role will also get exposure to other business applications including Sharepoint and Workday.

KEY RESPONSIBILITIES:

  • Provide front line support to Salesforce end-users
  • Coordinate with Salesforce Administrator and management for escalated cases
  • Support end-user application training material development and delivery
  • Lead facilitation and collaboration for business process documentation with impacted departments.
  • Measure and report on impact of change management campaigns.
  • Provide monthly case reporting to BSS management.

BASIC QUALIFICATIONS

  • Bachelor's Degree or equivalent professional experience
  • Two or more years of business application support experience specifically including Salesforce. Experience supporting other CRM tools will be considered.
  • Candidates must be local to the Kansas CIty area. Possible consideration for residents in Atlanta, GA or Ashburn, VA.

Posted Date: 30 Nov 2020 Reference: JSSFS899 Company: Schuback Search Associates Contact: Donna Schuback