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Job Details
Salesforce Support Analyst - Salesforce or CRM needed (Full Time)
Location: Overland Park Kansas Country: United States of America
This is an excellent role for you if you would like to take your career in the direction of a Salesforce Administrator. The ideal candidate for this role is either a Salesforce end-user who would like to get into technology or a tech support person who also supports business applications (preferably Salesforce). This role will also get exposure to other business applications including Sharepoint and Workday.
KEY RESPONSIBILITIES:
- Provide front line support to Salesforce end-users
- Coordinate with Salesforce Administrator and management for escalated cases
- Support end-user application training material development and delivery
- Lead facilitation and collaboration for business process documentation with impacted departments.
- Measure and report on impact of change management campaigns.
- Provide monthly case reporting to BSS management.
BASIC QUALIFICATIONS
- Bachelor's Degree or equivalent professional experience
- Two or more years of business application support experience specifically including Salesforce. Experience supporting other CRM tools will be considered.
- Candidates must be local to the Kansas CIty area. Possible consideration for residents in Atlanta, GA or Ashburn, VA.
Posted Date: 30 Nov 2020
Reference: JSSFS899
Company: Schuback Search Associates
Contact: Donna Schuback