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Job Details


Records Manager (Full Time)

Location: Cleveland, Ohio Country: United States of America

The law firm of Thompson Hine has a rich history, a rewarding present, and a promising future.

Founded in 1911, Thompson Hine has grown from a small office in Cleveland to a firm of over 400 lawyers in eight cities. We pride ourselves on our ability to deliver extraordinary legal services through a partnership dedicated to the principles of professionalism, teamwork, and collegiality.

We are seeking candidates for a Full time Records Manager position located in our Downtown Cleveland office. The primary function of this role is to oversee all aspects of managing electronic and physical Records within the firm and ensure internal service standards are met by all Records team members.

Responsibilities include, but are not limited to;

    • Partner with the Director of Business Intake, Information Governance Analyst, and Compliance Analyst to develop Records Retention and Information Governance policies and best practices.
    • Develop and maintain policies, procedures, and manuals for employee use.
    • Manage Records Clerks and Senior Records Clerks in all Firm offices
    • Handle matters impacted by litigation hold, subpoena request or for which the release of electronic or physical records to another entity is requested. This will include conducting interviews and documenting collection requirements for physical and electronic files.
    • Liaison between Records staff and Office Administrators/Office Managers to ensure Firm needs are being met consistently.
    • Manage the process of digitizing physical records and facilitate the organized destruction of files that have exceeded their retention period.
    • Train new Records personnel and re-train existing team members as policies and technologies are updated. Will also work with the Director of Business Intake to organize and conduct training for Firm-wide personnel as needed.
    • Identify, analyze, and act upon opportunities for improvement in the Records department.
    • Communicate necessary procedures, issues, or Firm-wide system/process rollouts to all staff and attorneys.
    • Conduct annual performance reviews, assist in salary/bonus administration tasks, and conduct department recruiting tasks as needed.

      The ideal candidate will possess a bachelor's degree or equivalent, and a minimum of 3 years' experience in Records Management in a professional services or corporate environment. A thorough knowledge of Records Management System software is required. Superb verbal, written, and interpersonal skills are essential functions of this role. Must have significant experience managing projects and teams, including conducting performance reviews, evaluations, and trainings. Previous experience supervising team members remotely is highly desired. A willingness to obtain Certified Records Manager (CRM), Information Governance Professional (IGP), or equivalent certification is preferred.

      In order to be considered for this position, you must apply on our website.

      Posted Date: 17 Oct 2019 Reference: CB Company: Thompson Hine LLP Contact: Allyson Parsons