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Job Details

 

Customer Service Account Management Representative (Full Time)

Location: Los Angeles CA Country: United States of America
 
Customer Service Account Management Representative-LOS00137

Description

BOMBARDIER

At Bombardier Aerospace, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

Represent the voice of the Customer within Bombardier.
Monitor Customer Satisfaction and encourage prompt action and resolution by responsible departments on all customer issues (Finance, Warranty, Parts Logistics, Authorized or Factory-owned service facilities, Publications, Technical Services and Training).
Work hand-in-hand with the local Field Service Representatives and maintain regular contact with the Customer and members of the internal Bombardier customer-focused team to ensure the operators' concerns are continually addressed by the organization.
Provide support for escalated issues and work with the functional groups to strategize solutions for issue resolution.
Investigate issues thoroughly and maintain a global overview of the entire customer experience.
Facilitate communication with all facets of the Customer's organization (including Owners).
Manage internal stakeholders and coordinate responses to customer queries from appropriate line or senior Management within Bombardier to ensure the Customer's expectations are met.
Draft response letters for Bombardier's Management (all levels) as required.
Contact customers regularly to remain informed of developments, and anticipate potential issues.
Conduct recurrent customer visits in a proactive manner to develop strong relationships.
Prepare reports, as necessary, to Management and the internal Bombardier Customer Team on regional activities and individual customer concerns.
Facilitate communication between the customer and Bombardier and work across Bombardier to ensure customer satisfaction drivers are in place and running efficiently.
Project manage the customers' entry into service process.

Qualifications

As our ideal candidate,

You have a Bachelor's degree or equivalent.
You have a minimum of seven (7) years of aviation experience, and more than five (5) years in a customer service environment.
You demonstrate superior customer-management skills.
You have a strong sense of financial acumen and have developed strong analytical and query skills to investigate, comprehend and drive resolution of all aspects of customer issues.
You possess a thorough knowledge of Bombardier's processes and policies and have experience in providing complete and innovative solutions to customers.
You have excellent interpersonal and communication skills (spoken and written) in English. Other languages are considered an asset.
You are able to bring together and influence internal Bombardier functional teams and demonstrate negotiation and conflict/issue resolution skills.
You are a team player and capable of working in a fast-paced 24 hour, 7 days a week environment.
You are computer literate and at ease with computer systems current information/data processing technologies such as MS Office applications and Outlook. Previous experience with SAP is an asset.
You are available to travel as needed (approximately 15% of the time).
You have the ability to occasionally support customer issues outside the normal business hours if the need arises.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Your ideas move people.

Job: Account Management
Primary Location: US-CA-Los Angeles

Zip Code: US 90065
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
15.10.2020, 8:57:13 AM

Unposting Date: Ongoing
Posted Date: 15 Oct 2020 Reference: JSLOS00137_EN_US Company: Bombardier Contact: Bombardier