Skip to content

This website works best using cookies which are currently disabled.Cookie policy  Allow cookies

Job Application


Please answer the following questions in order to process your application.

Email Address *
I certify that I am a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States. *
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
Attach a Resume * 
Optional covering letter 
Clear covering letter
 * denotes required field
Additional Information:
First Name
Last Name
Home Telephone
Salary Expectation USD
Approximately how far are you willing to travel to work (in miles) ?

Key Privacy Information

When you apply for a job, JobServe will collect the information you provide in the application and disclose it to the advertiser of the job.

If the advertiser wishes to contact you they have agreed to use your information following data protection law.

JobServe will keep a copy of the application for 90 days.

More information about our Privacy Policy.


Job Details


Help Team Specialist I (Full Time)

Location: Independence Ohio Country: United States of America Rate: $30K-$35K

Proforma is seeking a Help Team Specialist to support our Support Center staff Members, our Owner Network and any of their Business Associates (CSR, Customers and/or Vendors). This candidate will perform such tasks as PC configuration and troubleshooting; in-house and webinar training and education on our proprietary software system; as well as respond to incoming inquiries via phone, voicemail and email.

General Requirements:

Candidate must have a High School Diploma and a 2+ years of continuing education preferred.

Other qualifications:

Must have good communication and problem-solving skills; excellent verbal and listening skills with a pleasant speaking voice; must possess a professional image/manner and have the ability to maintain patience when dealing with user complaints and system problems; must be detail oriented and organized. Must be available to staff the Help Desk between the hours of 7:30am- 8:00pm Monday-Friday. Overtime on an on-call basis.

Computer Requirements:

Basic to intermediate computer knowledge in Personal Computer configuration and troubleshooting; working knowledge of Windows Operating System and Microsoft Office Suite.

Experience needed:

2-3 years experience working in a customer service environment assisting users operating a Personal Computer.

Posted Date: 20 Aug 2019 Reference: CB Company: Proforma Contact: Scott Powell